Ordering and Purchase Information

Personalized Ordering of Authentic Handmade Products

Many products at Poszáta Folklore & Crystal are handmade Hungarian craft items.

Because a significant part of our collection is individually handcrafted, we use a personalized ordering process instead of a traditional automated webshop system.

Customers select from available patterns, styles, and product variations, then place their order by specifying their preferences.

 How to Place an Order

You can order your selected product through:

• personal visit in our Budapest stores

• email at info@poszata.hu

• the Contact’s page form

Please include the following details in your inquiry:

• product name or reference image

• preferred color

• size

• pattern or style

• quantity

• shipping country

Our team will respond shortly with availability, pricing, and estimated delivery time.

 Custom Handmade Orders

The value of handmade products lies in their uniqueness.

In some cases — especially for large embroidered tablecloths, Richelieu lace items, or custom-made pieces — the product must be individually produced.

Therefore, production time may vary depending on the item.

For larger handcrafted pieces, production may take several weeks.

Before confirming your order, we always provide clear information regarding:

• estimated production time

• final price

• shipping costs

 Natural Characteristics of Handmade Products

Every handcrafted item is unique.

Due to the nature of embroidery, painting, and manual decoration, slight variations may occur in:

• color shades

• patterns

• small details

These are not defects but natural characteristics of genuine handmade craftsmanship.

 Worldwide Shipping

We offer several international shipping options for our customers.

Delivery methods may include:

• Hungarian Post registered mail

• International EMS express shipping

• DPD

• UPS

Shipping costs depend on:

• destination country

• package size and weight

• selected delivery method

Exact shipping costs are confirmed after order inquiry.

 Payment Options

For online orders, we offer the following payment methods:

• secure credit/debit card payment via BARION certified payment gateway

• bank transfer

Order processing begins after payment has been received.

Once your package is shipped, we provide notification and, where available, tracking information.

 Customer Satisfaction

We are committed to ensuring that every customer receives their selected Hungarian handmade product in perfect condition and with full satisfaction.

If you have any questions before or after ordering, our team is happy to assist you.

Thank you for choosing Poszáta and supporting Hungarian handmade craftsmanship and cultural heritage.