En / Hu

Frequently Asked Questions

Ordering & Purchase

How can I place an order?

You can order our products in person in our Budapest stores, via email at info@poszata.hu, or through our contact form. Please specify color, size, and product type when ordering.

Is there an automated webshop?

No. As many of our products are handmade, we use a personalized ordering process instead of an automated webshop system.

Can I request custom colors or sizes?

Yes, many products can be customized in color, size, or pattern. We provide detailed information before confirming each order.

Why are prices not displayed for every product? Where are the prices?

A significant part of our collection consists of unique handmade products created by Hungarian artisans and traditional manufacturers. Therefore, the price of each item may vary depending on its size, material, pattern, craftsmanship, and individual characteristics.

Our team will be happy to provide detailed pricing information based on the selected product and your requirements.

As we also serve international customers, currency exchange rate changes can affect product pricing. For this reason, our goal is to always provide accurate and up-to-date information for every customer.


Shipping

Do you ship internationally?

Yes, we ship worldwide using Hungarian Post, EMS, DPD, and UPS.

How long does delivery take?

In-stock items usually ship within a few days. Handmade or custom products may require several weeks for production.

How much is shipping?

Shipping costs depend on destination, package size, and weight. Exact costs are confirmed individually after ordering.

More Informotaion

To find more information please visit our Order Information page.


Products & Craftsmanship

Are all products handmade?

Most of our products are handmade Hungarian craft items.

Will the product look exactly like the photo?

Not exactly. Small variations in color, pattern, and details may occur due to the handmade nature of the products.

What kind of products do you sell?

We offer Hungarian folk embroidery, porcelain, crystal, handmade jewelry, and traditional gifts.



Payment

What payment methods are available?

We accept credit/debit card payments via secure payment gateway and bank transfers.

Is card payment secure?

Yes, all online payments are processed through certified secure payment systems.

Need More Info?

To find out more information abot the payment, and the ordering, wisit our Order Informations page.


Care Instructions

How should embroidered textiles be washed?

Most textile products can be washed in a washing machine at 40°C / 104°F.

To preserve the quality and durability of the fibers over the long term, we recommend placing the product in a laundry bag, using a gentle washing cycle, and selecting a low spin speed.

Can embroidered items be ironed?

Yes, but we recommend ironing inside out at low temperature.

Why does bronze jewelry sometimes leave green marks?

Due to natural copper content, bronze may react with moisture and skin, causing temporary discoloration. This is harmless and easily washable.

Cookie setup

What are cookies?

Cookies are small text files containing small amounts of data about what you do when you visit a website, which are placed on your computer by the websites you visit. They are widely used to make websites work, or work more effectively, and to provide information to website owners. The usage of cookies is today standard on most websites.

Our website may include services provided by third parties. These third parties may also use cookies (likely to be analytical/performance cookies), over which we have no control.

Our website uses cookies to distinguish you from other users of our website. This will make it easier for you to browse our Website, and cookies will also help us improve our Website.